Terms of Service

Last updated 2026-05-12

These terms govern your use of deliveryops (the "Service"). By signing up or using the Service, you agree to them. If you don't, don't use the Service. We've written this in plain English on purpose.

The Service

deliveryops is operations software for small-fleet furniture-delivery and moving operators. It includes dispatch, customer management, worker mobile apps, photo and signature capture, invoicing, payments, and related communications routed through third-party services (Twilio for SMS and voice, SendGrid for email, Stripe for payments).

Accounts

• You must be 18 or older and authorized to bind the business you sign up for.
• Provide accurate information. If you're using a sole-proprietorship, use your legal name.
• You're responsible for keeping your password and worker PINs secure.
• You're responsible for everything that happens under your account.

Beta program

During the beta period, the Service is provided on an invite or approval basis at free or reduced pricing in exchange for feedback. We may add, change, or remove features. We may end the beta at any time on reasonable notice; we'll give you at least 30 days to transition to a paid plan or export your data.

Subscription and money-back guarantee (post-beta)

When deliveryops moves to paid subscriptions, the terms below apply:

• Subscription fees are billed in advance, monthly or annually, in USD via Stripe.
• Annual plans receive a discount (currently the equivalent of two months free).
• Cancellation takes effect at the end of the current billing period; there are no partial-month refunds outside the guarantee window below.
• 30-day money-back guarantee. If you cancel within 30 days of your first paid month, we refund your first month minus a $29 setup-cost fee. The $29 covers Twilio number registration, carrier sub-brand fees, payment processing, and the demo SMS you sent during onboarding. After day 30, monthly subscriptions continue until cancelled.

Acceptable use

You agree NOT to:

• Send unsolicited SMS or email to people who haven't opted in.
• Send SMS during prohibited hours under TCPA (typically 9pm–8am recipient local time) without explicit standing consent.
• Use the Service to send harassing, threatening, defamatory, or illegal content.
• Impersonate another business, claim affiliations you don't have, or misrepresent the source of messages.
• Reverse-engineer the Service, scrape it, or use it to build a competing product.
• Share access with parties outside your business without permission.
• Interfere with Service operation or security.

Violations may result in immediate suspension. We bear the carrier-compliance risk on your behalf; abuse threatens that posture for every other operator on the platform.

Your data, your customers' data

• You own your operational data (jobs, customers, photos, BOLs, invoices). We process it on your behalf.
• You're responsible for obtaining the consents you need from your customers — opt-in for SMS, terms of your own service, etc. We provide tools (opt-in checkboxes, STOP handling, quiet-hours enforcement) but the legal relationship with your customers is yours.
• We may use aggregated, de-identified data to improve the Service.
• See our Privacy Policy for details on what we collect and how we handle it.

Payments processed for you (operator-to-customer)

deliveryops integrates with Stripe so your customers can pay you. Funds flow from your customers to your Stripe account directly. We don't hold customer funds. Stripe's terms apply to those transactions in addition to ours.

Intellectual property

deliveryops — the software, branding, designs, and documentation — is owned by us. Your data is yours. You grant us a limited license to process your data to provide the Service. We grant you a limited license to use the Service while your account is active.

Termination

• By you — cancel anytime from your account settings.
• By us — we may terminate for violations of these terms, non-payment after reasonable notice, or to discontinue the Service entirely. We'll give you at least 30 days to export your data unless the termination is for abuse or legal reasons.

Disclaimers

The Service is provided "as is" and "as available." We don't warrant that it will be uninterrupted, error-free, or suit a particular purpose. We don't guarantee delivery of SMS or email — those depend on carriers and providers outside our control. We don't guarantee that customer payments will clear or that customers will sign BOLs. The Service is a tool; you and your team operate the business.

Limitation of liability

To the maximum extent permitted by law, deliveryops is not liable for indirect, incidental, consequential, special, or punitive damages. Our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months before the claim arose, or $100 if you haven't paid us yet.

This includes (without limitation) lost revenue, lost data, damage claims from your customers, regulatory fines, and reputational harm. You're responsible for your own insurance and for maintaining your own records outside the Service.

Indemnification

You'll defend, indemnify, and hold us harmless from claims arising out of your use of the Service, your communications with your customers and workers, and your violations of these terms or applicable law.

Governing law

These terms are governed by the laws of the State of Oregon, without regard to conflicts of law. Disputes will be resolved in state or federal courts in Multnomah County, Oregon, and you consent to that jurisdiction.

Changes to these terms

We may update these terms. Material changes will be sent by email. Continued use after notice means you accept the changes. The "Last updated" date above always reflects the current version.

Contact

Questions? [email protected]. Privacy-specific concerns: [email protected].

deliveryops · operations software for furniture-delivery and moving operators · deliveryops.net · privacy